Support
How can we help?
Answers to common questions about loyalty cards, receipts, tickets and syncing.
Need direct support?
Include your iPhone model, iOS version and a short description of the issue. Do not send personal documents, receipts or barcodes.
myticketapp@libero.itHow do I add a document?
Tap the + button in the Library. You can use the camera, choose a photo, or import a PDF or image from Files.
Can I correct the recognition?
Yes. Before saving, you can edit the recognised name, category, dates, amounts, seats and codes.
Where are documents stored?
On your iPhone and, when iCloud is available, in your Apple Account’s private CloudKit database. The developer cannot access your documents.
How does syncing work?
Use the same Apple Account on your devices and keep iCloud enabled. Syncing is automatic and may take a few minutes.
How do I protect the app?
In MyTicket Settings, you can require Face ID, Touch ID or the device passcode when opening the app.
How do I delete my data?
Delete individual items from the Library. Deletion also removes the original file and its synced iCloud copy.